Right to cancel

Right to cancel

You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you.

To exercise the right to cancel, you must inform us FHU VICTOR Wiktor Janoszka, ul.Wroblewskiego 8/11, 58-105 Swidnica Poland, office@piercingeurope.com , of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Cancellation consequences

You must send the goods back to us to our : FHU VICTOR Wiktor Janoszka , ul.Wróblewskiego 8/11  , 58-105 Swidnica  , Poland , at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to with-draw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Refunds policy

Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any). We will also refund any standard delivery charges paid, or an amount equal to those charges if you elect to use a more expensive delivery method. We will pay the refund within 14 days after the day:

  • You notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,
  • We receive the goods you returned to us, where you are in receipt of the goods; or,
  • You provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.