1. Is the shopping at piercingeurope.com safe?
Yes it is totally safe. The safety has been confirmed with the quality certificate Trusted Shops. For more information please visit: http://www.trustedshops.eu
2. How can I pay for the ordered goods?
The payment could be done through PayPal , as well as by a traditional bank transfer that is in euro currency. The payment method should be chosen while finalizing your order. For more information on PayPal please visit www.paypal.com
3.How long will I wait for my order to be delivered?
The ordered goods are shipped once the payment is received through your national post operator and it will be delivered directly to your door. The delivery time lasts usually 4 working days.
4. How much does the delivery cost?
The delivery to Europe based countries is free.
5. Is there any minimal amount or value of goods that I have to order?
Minimal order value is 30 euro or the equivalent in your chosen currency, there is no minimal goods that you order.
6. Is the price of tunnels, plugs and fake plugs with regards to 1 piece?
The provided price is with regards to just 1 piece.
7. How can I submit a complain about the quality of product, the damages that are result of transport or lack of delivery of ordered goods?
All the complaints can be submitted trough the below channels. Once the complaint is received we will try to get back to you as soon as possible, maximum within one working day. All the complaints we try to resolve with an eye for the clients benefit.
8. What are the available customer service channels?
You can contact the Customer Service Team of our shop trough mail, phone or trough instant info-chat that is available on our website. The direct communication channels are available during working days from 9.00 -17.00. In case you'll leave a message we will try to get back to you asap, maximum during 1 working day.
9. What are the languages that I can chose while communicating with the Customer Support Team of piercingeurope.com?
Our Customer Service Team is English, Dutch and German speaking so you can use any of this languages while contacting us.